Case Study: A One-Off Specialised Deep Clean for Our Client, Kirby N.
1. Client Profile
Name: Kirby
Location: Evans Head, NSW
NDIS Participant: Disability | Rheumatoid Arthritis
About Kirby: A busy mum of two, active in her community and living with her disability makes deep-cleaning tasks painful and difficult.
2. The Challenge
Although Kirby keeps on top of basic tidying, heavier jobs—like scrubbing the bathroom, degreasing kitchen surfaces, spot-cleaning walls and thorough floor work—were triggering arthritis flare-ups. These tasks left her fatigued and posed slip hazards for her and the kids.
“I really struggle to do deeper cleaning like the bathroom… I can manage basic daily tasks, but long sessions on my feet or hard scrubbing just aren’t possible for me.”
3. Our Approach to the One-Off Deep Clean
Risk Assessment via Email
Before the clean, our Services Manager conducted a detailed risk assessment over email with Kirby, covering layout, high-priority zones and any mobility or safety concerns.
Dedicated Cleaning Team
On the scheduled day, the team arrived fully briefed on Kirby’s needs, equipped with family-safe cleaning solutions.
Structured Task Sequence
Morning: Bathroom deep-scrub – grout cleaning, disinfecting fixtures, and thorough dry-down to eliminate slip risks.
Midday: Kitchen refresh – wipe-down of cupboard exteriors, stove top degrease and spot-clean walls.
Afternoon: Living areas and bedrooms – clearing clutter, vacuuming carpets and mopping hard floors for a uniformly clean finish.
On-the-Day Communication
The team provided our Services Manager with photographic updates upon completing each area.
4. Services Delivered
Bathroom Deep-Scrub: Intensive tile and grout cleaning, fixture disinfection, plus drying to prevent slips.
Kitchen Refresh: Exterior and interior wipe-downs of cupboards and reorganization, fridge sanitisation, degreasing stove surfaces inside and out, and spot-treating walls.
Living & Bedrooms: Pick-up of toys and belongings, intensive dusting from ceiling to floor, pulling furniture away from walls to clean skirting boards, architraves, doors & frames, spot cleaning walls, vacuuming and mopping for clear, safe pathways.
5. Outcomes & Impact
Pain Avoidance: Kirby avoided the strenuous scrubbing herself
Enhanced Safety: Wet surfaces were fully dried and clutter removed, giving Kirby and her children a safer environment.
Ongoing Maintenance: The thorough one-day service left Kirby’s home feeling revitalised and easy for her to maintain with light tidying.
6. Client Feedback
“Sistability’s team transformed my home in just one visit—no pain, no hassle, and now everything sparkles safely. Exactly the help I needed!”
— Kirby, Evans Head NSW
7. Need A Deep Clean?
Whether you need a one-off deep clean or NDIS-supported assistance, we’re here to help you reclaim your energy and peace of mind:
Let us handle the tough jobs so you can focus on what matters most.
