Feedback & Complaints

As a registered NDIS provider, you have the right to make complaints about our services and supports at any time. To make a complaint, you can fill in this Complaint and Feedback Form. It will go to our Complaints Officer.

We will handle your complaint fairly following the steps in our Complaints and Feedback Policy and Procedure.

If you’d prefer to make you complaint in a different way, you can make your complaint:

  • by talking with us face-to-face;

  • by calling us on the phone;

  • through your preferred Augmentative or Alternative Communication device or method;

  • by email; or

  • by text message.

To protect your privacy, we do not recommend using social media like Facebook, Twitter or Instagram to make a complaint. But, if you make a complaint this way, we will still treat it as a complaint.

To make an anonymous complaint you can leave your personal details out from this form, or, alternatively, direct your complaint to the NDIS Commission by emailing the complaint to:

https://www.ndis.gov.au/contact/feedback-and-complaints/contact-and-feedback-form

https://www.ndiscommission.gov.au/about/complaints

A complaint can be made to the NDIS Commission by: