Home Care Package
(HCP) Support
If you have a Home Care Package (HCP), you have the flexibility to manage your care in a way that best suits you. Sistability, in partnership with Trilogy Care, provides two tailored options to help you make the most of your funding while ensuring you receive high-quality, reliable support.
Your Home Care Package (HCP) Support Options
When you receive a Home Care Package (HCP), you have two options for managing your care and services:
Option 1: Self-Managed HCP
Full control over your care – but you manage everything yourself.
✔ You select and book your own service providers.
✔ You handle scheduling, payments, and paperwork.
✔ Lower fees (15% of your HCP budget), but more admin work.
Best for: Those who are confident managing their own care, navigating government systems, and handling admin.
Option 2: Self-Managed Plus (Guided Support)
Enjoy the flexibility of self-management with the convenience of expert support.
✔ A dedicated care coordinator to manage services for you.
✔ We book and liaise with providers – you only approve the plan.
✔ More time for you – less admin, fewer headaches.
✔ More care, less hassle – all while keeping your freedom of choice.
Best for: Those who want control over their care but don’t want the stress of managing everything alone.
Home Care Package Funding & Costs
Understanding how much support you can receive under a Home Care Package (HCP) is essential for planning your care. Below are the funding details and expected support hours based on Sistability's $75/hour rate.
Self-Managed (15% Fee)
| Level 1 | Level 2 | Level 3 | Level 4 | |
|---|---|---|---|---|
| Home Care Package Subsidy | $204 | $360 | $784 | $1,189 |
| Care Management Fee | $30 | $54 | $117 | $178 |
| Basic Daily Fee | None | None | None | None |
| Estimated Support Hours | 2.32 hrs | 4.08 hrs | 8.89 hrs | 13.48 hrs |
| Care Coordination | No | No | No | No |
| Level 1 | Level 2 | Level 3 | Level 4 | |
|---|---|---|---|---|
| Home Care Package Subsidy | $408 | $720 | $1,568 | $2,378 |
| Care Management Fee | $60 | $108 | $234 | $356 |
| Basic Daily Fee | None | None | None | None |
| Estimated Support Hours | 4.64 hrs | 8.16 hrs | 17.78 hrs | 26.96 hrs |
| Care Coordination | No | No | No | No |
| Level 1 | Level 2 | Level 3 | Level 4 | |
|---|---|---|---|---|
| Home Care Package Subsidy | $10,687 | $18,793 | $40,905 | $62,013 |
| Care Management Fee | $1,603 | $2,819 | $6,136 | $9,302 |
| Basic Daily Fee | None | None | None | None |
| Estimated Support Hours | 121 hrs | 251 hrs | 467 hrs | 703 hrs |
| Care Coordination | No | No | No | No |
Guided Support (Self-Managed PLUS - 26% Fee)
| Level 1 | Level 2 | Level 3 | Level 4 | |
|---|---|---|---|---|
| Home Care Package Subsidy | $204 | $360 | $784 | $1,189 |
| Care Management Fee | $53 | $93 | $203 | $309 |
| Basic Daily Fee | None | None | None | None |
| Estimated Support Hours | 2.02 hrs | 3.56 hrs | 7.74 hrs | 11.73 hrs |
| Care Coordination | Yes – Sistability | Yes – Sistability | Yes – Sistability | Yes – Sistability |
| Level 1 | Level 2 | Level 3 | Level 4 | |
|---|---|---|---|---|
| Home Care Package Subsidy | $408 | $720 | $1,568 | $2,378 |
| Care Management Fee | $106 | $186 | $406 | $618 |
| Basic Daily Fee | None | None | None | None |
| Estimated Support Hours | 4.04 hrs | 7.12 hrs | 15.48 hrs | 23.46 hrs |
| Care Coordination | Yes – Sistability | Yes – Sistability | Yes – Sistability | Yes – Sistability |
| Level 1 | Level 2 | Level 3 | Level 4 | |
|---|---|---|---|---|
| Home Care Package Subsidy | $10,687 | $18,793 | $40,905 | $62,013 |
| Care Management Fee | $2,778 | $4,886 | $10,635 | $16,123 |
| Basic Daily Fee | None | None | None | None |
| Estimated Support Hours | 107 hrs | 233 hrs | 405 hrs | 611 hrs |
| Care Coordination | Yes – Sistability | Yes – Sistability | Yes – Sistability | Yes – Sistability |
Why Choose Self-Managed PLUS (Guided Support)
Managing your own Home Care Package can be time-consuming. With Guided Support, we take care of the admin so you can focus on what matters – living your life.
Save time. No need to juggle providers, invoices, and compliance.
Stay in control. You choose your services, we handle the rest.
Maximise your care. Our experts ensure you make the most of your funding.
Who Is the Self-Managed PLUS Option Best For?
This option is ideal if:
You want to get more value from your package without high admin fees.
You don’t have the time or capacity to find, book, and manage services.
You want someone local you can talk to—who knows the region and its resources.
Compare Your Options
Not sure which approach is right for you? Here's a side-by-side comparison to help you decide:
| Self-Managed (15%) | Guided Support (Self-Managed PLUS - 26%) | |
|---|---|---|
| You arrange services & providers | Yes | No – Sistability handles it for you |
| Sistability coordinates cleaning, gardening & in-home support | Optional – You arrange it | Yes – Sistability manages it |
| Coordination of external providers (e.g., nursing, allied health) | No – You must arrange this | Yes – Sistability liaises with all providers |
| You handle admin & budgeting | Yes | No – Sistability manages it |
| Care coordination & package management fee | 15% (Trilogy Care Fee) | 26% (Trilogy Care Fee – Includes Sistability Care Coordination) |
| Support for setting up and reviewing your care plan | No – You manage everything | Yes – Dedicated Sistability Care Coordinator |
How We Help
With our HCP Guided Support service, we:
Manage Your Services – We coordinate your cleaning, gardening, and in-home support services.
Liaise with Providers – We communicate with service providers to ensure smooth scheduling and service delivery.
Ensure Compliance – We help ensure services are aligned with your HCP funding requirements.
Offer Ongoing Support – We’re here whenever you need assistance or adjustments to your care plan.
Get Started with HCP Guided Support (Self-Managed PLUS)
Simple steps to accessing the right support for your Home Care Package (HCP).
1. Complete the Request Form
📋 Start your journey with a few simple details
Fill out a quick form to tell us about your situation and support needs. We’ll use this to understand where you're at and what you need help with.
3. The Perfect Match
🤝 Finding the right services for your lifestyle.
We’ll match you with the right Sistability team for cleaning, gardening, and in-home support — and coordinate any other providers you need.
2. Care Planning & Onboarding
📞 Personalised support starts with a conversation
We’ll call to learn more about your needs, explain your options, and if you’re ready, connect you with Trilogy Care to get your Home Care Package set up.
4. Get Started
🚀 Support begins, and we’re right here with you
Your services begin and we stay in touch to make sure everything’s working for you — adjusting as needed.
Why Choose Sistability for HCP Guided Support?
Hassle-Free Support – We take care of the admin so you don’t have to.
Trusted Expertise – We have experience navigating HCP services and working with aged care providers.
Flexibility – You stay in control while we handle the details.
Aged Care Approved – We work within HCP guidelines to ensure compliance.
Ready to Switch Providers or Start Your Home Care Journey?
If you or a loved one has been approved for a Home Care Package — or you're looking to switch to a new provider — Sistability is here to guide you through the next steps.
Complete our quick form and we’ll follow up with a friendly call to discuss your needs. When you're ready, we’ll connect you with Trilogy Care and begin coordinating your support.
You can fill out the form for yourself or on behalf of someone else.
Want to learn more?
Visit our Resources Page for helpful links, government guides, and expert advice on navigating aged care services.