Care Compass - Helping You Navigate Aged Care
Feeling lost in the aged care maze? You’re not alone, and you don’t have to figure it out on your own.
What is Care Compass?
Care Compass is Sistability’s local aged care navigation service designed to help you or your loved ones get the right support, right from the start. Whether you’re new to My Aged Care or have CHSP funding, we’re here to guide you through every step.
Real people, face-to-face
Local knowledge of providers and waitlists
No confusing forms or phone queues
Simple pricing, clear outcomes, trusted support
Where Are You in the Aged Care Journey?
Choose the option that best describes your situation to find the right package for you:
I'm Ready to Get Started
You’re new to My Aged Care or haven’t registered yet. You need help setting things up and planning your next steps.
I’ve Been Approved for CHSP, But I Need More Help
You’ve been assessed and have CHSP approval, but getting services or follow-ups has been a struggle.
I’m Not Sure. Can We Talk First?
Not sure where to start or what you need? That’s okay. Book a FREE 15-minute discovery call and we’ll guide you.
Already have a Home Care Package (HCP) and want help managing your services, or looking to switch to Sistability?
Why Choose Care Compass?
Local Experts – We live and work in the Northern Rivers. We know the providers. We know the process.
Real Face-to-Face Support – Come into our Ballina office, or we’ll come to you. No call centres here.
We Do the Hard Work for You – From paperwork and phone calls to follow-ups and service bookings, we handle it.
Support for Families Too – We keep adult children and family carers in the loop, so everyone feels confident.
Inclusive and Respectful – No judgment. No assumptions. Just respectful, personalised care.
Not Sure Where to Start?
We get it. Aged care is complex. Let’s chat and figure it out together.
Disclaimer: Care Compass provides general information and support to help seniors and their families navigate the aged care system. While we aim to offer accurate and up-to-date guidance, we do not provide legal, financial, or medical advice, and outcomes may vary based on individual circumstances. Clients are encouraged to seek independent professional advice where appropriate. Sistability and Care Compass are not responsible for decisions made based on the information or guidance provided through this service.